:root{--blue:#2f80ed;--purple:#9575cd;--green:#27ae60;--red:#f44336;--orange:#f2994a;--ink:#172033;--muted:#667085;--line:#e7eaf0;--soft:#f7f9fc;--white:#fff}*{box-sizing:border-box}body,html{margin:0;padding:0;background:#f7f9fc;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}.shell,body{min-height:100vh}.shell{display:grid;grid-template-columns:250px 1fr}.sidebar{background:#fff;border-right:1px solid var(--line);padding:24px 18px;position:-webkit-sticky;position:sticky;top:0;height:100vh}.brand{display:flex;align-items:center;margin:0 0 28px}.brand img{height:auto;width:210px;max-width:100%}.nav{display:grid;grid-gap:8px;gap:8px}.nav a{padding:11px 13px;border-radius:12px;color:#475467;font-weight:600}.nav a:hover{background:#f1f5ff;color:var(--blue)}.content{padding:32px;min-width:0}.pageHead{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:24px}.eyebrow{text-transform:uppercase;letter-spacing:.12em;color:var(--blue);font-size:12px;font-weight:800}.pageHead h1{font-size:30px;margin:6px 0 5px}.pageHead p{margin:0;color:var(--muted)}.leadProfile{display:grid;grid-gap:10px;gap:10px}.leadProfile h3{margin:4px 0 0;font-size:18px}.scoreHeader{display:flex;justify-content:space-between;gap:12px;font-size:13px}.scoreTrack{height:8px;background:#e7ecf4;border-radius:999px;overflow:hidden}.scoreTrack span{display:block;height:100%;background:linear-gradient(90deg,#f59e0b,#22c55e);border-radius:inherit}.diagnosticNotes{margin:8px 0 0;padding-left:18px;display:grid;grid-gap:7px;gap:7px}.detailDivider{width:100%;border:0;border-top:1px solid var(--line);margin:0}.card{background:#fff;border:1px solid var(--line);border-radius:18px;box-shadow:0 8px 24px rgba(16,24,40,.04)}.cardPad{padding:22px}.grid{display:grid;grid-gap:18px;gap:18px}.grid2{grid-template-columns:repeat(2,minmax(0,1fr))}.grid3{grid-template-columns:repeat(3,minmax(0,1fr))}.grid4{grid-template-columns:repeat(4,minmax(0,1fr))}.stat{padding:20px}.stat strong{font-size:28px;display:block;margin-top:10px}.muted{color:var(--muted)}.badge{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:5px 9px;background:#eef4ff;color:#2458d7;font-size:12px;font-weight:800}.badge.green{background:#eaf8ef;color:#16834a}.badge.orange{background:#fff4e8;color:#b85f00}.badge.red{background:#ffeded;color:#c62f2f}.button{border:0;background:var(--blue);color:white;padding:10px 14px;border-radius:11px;font-weight:750;cursor:pointer}.button.secondary{background:white;color:var(--ink);border:1px solid var(--line)}.button.danger{background:#fff0f0;color:#c92b2b}.button:disabled{opacity:.55;cursor:not-allowed}.field{display:grid;grid-gap:7px;gap:7px}.field 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320px;min-height:680px;overflow:hidden}.listPane{border-right:1px solid var(--line)}.detailPane{border-left:1px solid var(--line);padding:20px}.conversationRow{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid var(--line);background:#fff;padding:16px;cursor:pointer}.conversationRow.active{background:#f2f6ff}.chatPane{display:flex;flex-direction:column;background:#f8fafc;min-width:0}.chatMessages{flex:1 1;display:flex;flex-direction:column;gap:12px;padding:22px;overflow:auto}.bubble{max-width:76%;padding:12px 14px;border-radius:16px;background:#fff;box-shadow:0 2px 6px rgba(16,24,40,.06)}.bubble.lead{align-self:flex-end;background:var(--blue);color:#fff}.bubbleMeta{font-size:11px;color:var(--muted);margin-top:4px}.composer{display:flex;gap:10px;padding:16px;background:#fff;border-top:1px solid var(--line)}.notice{padding:12px 14px;border-radius:12px;background:#fff8e6;border:1px solid #f4cf76;color:#785200;margin-bottom:20px}.success{background:#edf9f1;border-color:#a7dfba;color:#176a39}.dangerBox{background:#fff0f0;border-color:#efaaaa;color:#962a2a}.channelIcon{width:36px;height:36px;border-radius:10px;display:grid;place-items:center;background:#eef4ff}.stack{display:grid;grid-gap:14px;gap:14px}.inline{gap:10px}.inline,.spaceBetween{display:flex;align-items:center}.spaceBetween{justify-content:space-between;gap:14px}.serviceBox{padding:16px;border:1px solid var(--line);border-radius:14px}.code,.small{font-size:12px}.code{background:#121826;color:#d6e3ff;border-radius:12px;padding:14px;overflow:auto;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}@media(max-width:1100px){.split{grid-template-columns:300px 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var(--line);background:#fff}.channelTabs{margin-top:12px;display:grid;grid-template-columns:repeat(4,1fr);grid-gap:6px;gap:6px}.channelTabs button{display:flex;justify-content:center;align-items:center;gap:5px;padding:7px 5px;font-size:12px;font-weight:750}.channelTabs button span{font-size:10px;opacity:.7}.conversationList{flex:1 1;min-height:0;overflow-y:auto;overscroll-behavior:contain}.conversationInbox .conversationRow{padding:13px 16px}.conversationRow p{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:9px 0}.emptyChat,.emptyConversations{display:grid;place-items:center;padding:24px;color:var(--muted);text-align:center}.conversationInbox .chatPane{min-height:0;overflow:hidden}.chatHeader{flex:0 0 auto;padding:16px 20px;background:#fff;border-bottom:1px solid var(--line)}.conversationInbox .chatMessages{min-height:0;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable}.conversationInbox .composer{flex:0 0 auto;padding:14px 16px}.conversationInbox .detailPane{min-height:0;overflow-y:auto}.field textarea.instructionsBox{min-height:440px;line-height:1.55}.logoutForm{margin-top:auto;padding-top:24px}.logoutForm button{width:100%;display:flex;align-items:center;justify-content:center;gap:8px}.loginPage{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at top left,#e9f1ff 0,transparent 38%),linear-gradient(145deg,#f8faff,#eef3fb)}.loginCard{width:min(100%,430px);display:grid;grid-gap:26px;gap:26px;padding:38px;background:#fff;border:1px solid var(--line);border-radius:24px;box-shadow:0 24px 70px rgba(23,32,51,.14)}.loginCard>img{width:auto;height:46px}.loginCard h1{margin:0 0 8px;font-size:30px}.loginCard p{margin:0;color:var(--muted);line-height:1.5}.loginButton,.loginCard .field input{min-height:48px}.loginError{margin:0}@media(max-width:1100px){.conversationInbox.split{grid-template-columns:300px 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